Terms & Conditions

1. I understand that Key PT Operates on a pre-pay basis and all packages and sessions must be paid for in advance. Bookings will not be confirmed until payment has been received.
2. I understand that once my trainer and I have agreed upon the most appropriate package for me, payment must be made before the package begins. I understand that failure to make payment will result in my Package being forfeit.
3. I understand that all pre-paid packages have a completion date. Outstanding sessions will not be carried over the completion date unless prior agreement has been made.
4. A minimum of 1 session per week is required, unless otherwise agreed with Key PT. (excluding Sports Massage)
5. I understand that I must contact Key PT directly to cancel or change booked sessions. I understand that if I need to cancel a training session I will need to contact Key PT no less than 24 hours before the session time. Cancellations made less than 24 hours in advance will incur full charge.
6. I understand all sessions will last 1 hour unless otherwise stated and will start and finish on time. I also understand that Key PT may not be able to provide a full hour if I am late to a session. However, if Key PT is late for a session, I will still receive the full session time or have the outstanding time added to another session.
7. I understand the results of any training programme or coaching course cannot be guaranteed and my progress depends on my effort and cooperation during and after sessions. In particular I acknowledge that individual results may vary and no particular result is guaranteed.
8. I certify that my answers to any Key PT questionnaires are true and complete to the best of my knowledge. I understand and agree that it is my responsibility to inform Key PT of any condition or changes in my health, now and ongoing, which might affect my ability to exercise safely and with minimal risk of injury.
9. I understand that it is my responsibility to obtain consent from my GP or Physician to undertake any Key PT program for any outstanding or ongoing medical condition.
10. Key PT reserves the right to refer a client to a GP or Physician at any time in order to continue with Key PT.
11. I understand that there are inherent risks in participating in a programme of strenuous exercise. If I sustain or claim to sustain an injury while participating in a fitness programme, I acknowledge that Key PT is not responsible, except where the injury was caused by the gross negligence or intentional act of my trainer.
12. I understand that the exercise and diet lifestyle coaching are not intended as diagnosis, prescription, treatment or cure for any disease and are not intended as a substitute for regular medical care.
13. Any information taken or recorded will be kept strictly confidential, no information will be released without prior consent from the client.
14. No responsibility is accepted and all responsibility is hereby disclaimed for any loss, injury, sickness, or damage suffered as the result of use or misuse of any information or content of this site or any reliance thereon.
15. If a customer does not adhere to this agreement, Key PT reserves the right to terminate it at any time. In this case, a refund will not be given for any outstanding sessions.

This Terms and Conditions Form is Signed and dated by the Client and Key PT Trainer.